If you receive SMS or email messages with embedded hyperlinks requesting you to input internet banking login credentials, these messages should not originate from banks. ![]() ![]() Nor will they ask customers to provide sensitive personal information, including login passwords and OTPs, via hyperlinks. In accordance with the HKMA’s supervisory requirements, banks will not send SMS or email messages with embedded hyperlinks directing customers to their websites or mobile applications to carry out transactions.
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